At The Sprout Shop, we want you to love your purchase. If there's a problem with your order, we're here to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery through our Contact Us page.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photos of the item and any damage
If your request is approved, we'll work with you to provide a replacement or refund when appropriate.
Returns
Because many of our products are made to order or shipped directly from our fulfillment partners, we do not accept returns for change of mind, incorrect size selection, or buyer's remorse.
Please review product descriptions, sizing information, and order details carefully before completing your purchase.
Order Changes & Cancellations
If you need to cancel or make changes to your order, please contact us as soon as possible.
Once an order has entered production or has been shipped, we may not be able to cancel or modify it.
Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.
Questions?
If you have any questions about your order or this policy, please visit our Contact Us page. We're always happy to help whenever possible.
Thank you for supporting The Sprout Shop.